Last Updated: June 2026

At WaldPK, customer satisfaction is our priority. We strive to ensure that every order reaches you in excellent condition.

7-Day Return Guarantee

Customers may request a return, replacement, or refund within 7 days of receiving their order if:

• The item arrives damaged.
• The watch is not functioning properly.
• The wrong item was delivered.
• The product has a manufacturing defect.

Return Conditions

To be eligible for a return:

• The request must be made within 7 days of delivery.
• The product must be returned in its original condition.
• Original packaging, accessories, and any included items must be returned.
• Proof of purchase or order number must be provided.

Non-Returnable Situations

Returns or refunds may not be approved if:

• The watch has been damaged due to misuse, accidents, or improper handling.
• The product has been altered or repaired by an unauthorized party.
• The return request is submitted after the 7-day return period.

Refund Process

Once the returned item has been received and inspected:

• Approved refunds will be processed within 5–10 business days.
• Refunds will be issued through the original payment method where applicable.
• Cash on Delivery orders may be refunded through bank transfer or another agreed method.

Replacement Policy

If the item is defective or damaged, customers may choose a replacement instead of a refund, subject to product availability.

Shipping Costs

• If the return is due to a damaged, defective, or incorrect item, WaldPK will cover the return shipping costs.
• For other approved returns, shipping charges may apply.

Contact Us

For return or refund requests, please contact our customer support team with your order details and clear photos of the issue.